Brief Description: Website design and development for a domiciliary healthcare service provider offering care for mental health, dementia, physical health, end-of-life, rehabilitation, and independent living support.
Status: Completed and Managed.
Duration: 5 Weeks
Deliverables: Complete website setup, service pages and descriptions, contact forms, enquiry / “Book a Call” functionality, responsiveness across devices, on-page SEO, Google Search Console & Analytics integration, social media links, “How to Get Started” user flow, clear contact & office information, and more.
Protend Healthcare Limited is a domiciliary care services company in the East Midlands, UK. They provide a wide range of personal care services, from daily living assistance and medication support to palliative care, rehabilitation, and care for clients with dementia or mental health needs. Their aim is to help people live longer, healthier lives while maintaining independence in their own homes and communities.
Our goal was to build a website which clearly communicates their full service range, feels compassionate and professional, enables clients or carers to enquire or book care easily, and supports their mission and values.
We designed a straightforward menu structure with items such as Home, About Us, Our Services, Contact Us, “Book a Call” / Get Started, etc. This helps prospective clients and their families quickly find the information they need.
Key pages include Home, About Us, Our Services, Contact Us, How to Get Started. The Services page details specific care types: Medication Support, Personal Care, Palliative / Hospice Care, Post-Hospitalisation Care, Chronic Disease Management, Companionship.
We made sure the contact details (phone, email, office address) are clearly visible on multiple pages. The “Contact Us” page provides operating hours, email, telephone, and physical address.
The site adapts to mobile, tablet, and desktop, ensuring users (including those in elder or care settings) can navigate easily and read content clearly.
A “Book a Call” / “Get Started” button appears prominently. We also included a simple “How to Get Started” section: Discovery Visit → Setup Package → Service begins. This clarifies the process for new clients
Throughout the site there are calls to action such as “Book a session,” “Contact us now,” “Get Started,” “Book a Call.” These are visually emphasized to encourage engagement.
On-page SEO was implemented (meta descriptions, headings, keywords reflecting domiciliary care, mental health, dementia care, etc.). Google Search Console and Analytics were integrated to track traffic, behavior, and improve visibility.
We crafted compassionate, clear content explaining what domiciliary care is, services provided, how Protend helps people with mental health, dementia, etc. Also included statements of mission, vision, values to build trust.
Links to social media (Facebook, Twitter, Instagram) are included so site visitors can follow updates and engage.
Optimized images, clean layout, clear fonts and contrast. Ensured fast load times and intuitive layout.
Explore the Protend Healthcare website to see how compassion and professionalism are reflected online:
